Privacy Policy

What we collect

• Booking requests: your name, email address, phone number, service address and ZIP code, details about your home, and your service preferences.
• Cleaning professional applications and accounts: business name, contact information, experience details, and — for registered pros — an account email, phone number, and profile information such as service areas.
• Basic usage analytics: anonymous page-view statistics that do not identify you personally. We do not use advertising cookies. Cookies are used only to keep signed-in professionals logged in to their accounts.

How we use it

We use your information to respond to your booking request, match you with a cleaning professional, communicate with you about your bookings by email, and operate professional accounts. We do not use your information for third-party advertising.

Phone numbers

• We collect phone numbers so that your cleaning professional or our team can reach you directly about a booking — for example, to coordinate access or scheduling.
• We do not send automated text messages today, and we never send marketing texts. If we add text notifications in the future, we will update this policy and ask for your consent first.
• Mobile phone numbers are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

Who we share information with

• Your cleaning professional: the details they need to perform the job you booked — your name, service address, schedule, and job details.
• Service providers that run our platform: website hosting, our database, and our email delivery provider. They process your information only to provide these services to us.
• Legal requirements: if required by law, subpoena, or to protect the safety of our customers and professionals.

We do not sell your personal information.

Your choices

To access, correct, or delete information we hold about you — or to ask any question about this policy — email turndownatx@gmail.com.

Changes to this policy

If our practices change, we will update this page and its effective date.